1. I've sent in my text but I haven't
received a response.
First, please check that your text is in the correct format. You
need to text in a keyword (where stated) followed by a space, then
your registration number (with no spaces), followed by a space and
mileage (again with no spaces). For example, your text should read
as follows: KEYWORD HD06NHN 12000. Once your text is in the correct
format, send it to the short code stated (example: 88744).
If you have done all this correctly and still not received a
response, it could be for one of the following reasons:
i) The text you sent to us may have failed for some reason. You
could try sending it again as you will not have been charged for
using the valuation service, however, please bear in mind that you
standard network text rate will still apply.
ii) Your mobile phone may be out of credit. If you do not have
enough credit on your phone we will not be able to send you your
iii) You may have a bar on your mobile preventing you from using
premium rate services. To remove a bar you will need to speak to
your network operator directly.
2. I've received a return text stating that you don't value my
vehicle. Why is that?
We only value UK specification vehicles registered between 1992 and
2011. If the vehicle that you're trying to value is older than 1999,
is American, is specialist or made in small numbers (e.g. Caterham,
Lamborghini) or is a 'grey import' (e.g. a Mitsubishi Pajero or
other non-UK Japanese vehicle) you won't be able to use this
3. Is this a subscription service?
This is not a subscription service. To opt-out of free marketing
messages text STOP to 88744. Over 16 only.
4. I have a query in connection with the valuation or service I
Service is provided by Glass's Information Services Ltd. Service
provider is MIG. Customer Service is provided by MIG: 0870 248 0277.
Remember to clearly detail the query you have, your mobile telephone
number, the time and date of the valuation, and any problems you
encountered. We will investigate and respond accordingly.